FAQ

What types of products does Banerc offer?

Banerc specializes in high-quality sports maintenance equipment, including durable Steel Drag Mats for effective field grooming and versatile All Ball Pro Rebounders designed to enhance training for various ball sports.

How can I ensure optimal performance from my Banerc products?

To achieve optimal performance, it is essential to follow the manufacturer's guidelines for use and maintenance. Regular inspections and proper storage will also contribute to the longevity and effectiveness of the equipment.

What is the return policy for Banerc products?

Banerc has a 30-day return policy. Customers can request a return within 30 days of receiving their order, provided the item is in its original condition, unworn or unused, with tags, and in its original packaging.

How can I contact Banerc for support or inquiries?

Customers can reach out to Banerc for support or inquiries via email at contact@banerc.shop or by calling +12764959394.

What should I do if I receive a damaged or incorrect product?

If you receive a damaged or incorrect product, it is important to inspect the order upon reception and contact Banerc immediately to evaluate the issue and initiate a resolution process.

What shipping options are available for Banerc products?

Banerc provides Economy Shipping with an estimated delivery time of 3 to 7 business days. Orders are processed within 1-3 business days, and shipping is offered free of charge.

Is there a restocking fee for returns?

No, Banerc does not charge a restocking fee on returns, allowing customers to return items without incurring additional costs.

How long does it take to process a refund?

Once a return is received and inspected, Banerc will notify the customer regarding the approval of the refund. If approved, the refund will be processed to the original payment method, which may take additional time depending on the bank or credit card company.

What should I do if my refund is late or missing?

If a refund has not been received, customers should first check their bank account and contact their credit card company, as processing times can vary. If the issue persists, contacting Banerc for further assistance is recommended.